Kcca Executive Director Pays Courtesy Call On Ig

Kcca executive director pays courtesy call on ig
Appeared on: 22 Oct 2020

The Inspectorate of Government hosted a delegation from Kampala Capital City Authority (KCCA) led by the Executive Director, Ms. Dorothy Kisaka. The two teams had an excellent engagement to explore ways of improving service delivery and citizens' experience with the KCCA interface. Key among the issues presented by the Deputy IGG, Mr. George Bamugemereire, were:

1. The need to establish a firm local complaints handling process in KCCA.

2. Supervisors in KCCA should get basic supervision training to ensure supervisory skills are strengthened.

3. KCCA should initiate Rapid Response channels through which the Inspectorate of Government and the responsible departments of KCCA can address some of the issues that emerge quickly and informally.