Ig Staff Train In Customer Care

Ig staff train in customer care
Appeared on: 31 Jan 2021

The Inspectorate of Government conducted a five-day training on Customer Care for the Directors and Managers in January 2021.

The staff were trained on how to develop a customer oriented mindset, the role of frontline staff at IG, characteristics of a Good Service, customer expectations, handling complaints and effective communication.

While officiating at the closing of the training, the Deputy IGG, George Bamugemereire, noted that it was more costly to attract new customers than to retain existing ones. He added that the challenge particularly at IG was that the Clients were not the literal conventional customers. The customers have enshrined their expectations in the law as spelt out in the Constitution of Uganda and the IG Act and thus they expected to see and feel the impact all the time. ‘They pay the IG to satisfy them’. Therefore, the IG Strategic Plan should emphasize the importance the Citizens experience with interface with Government MDALGs.

Mr Bamugemereire therefore noted that after the training, he expected the Directors and managers to: consistency and increased innovation in new strategies and products. He added that future training should include such schemes as: on-the-job learning, Mentoring schemes, in-house training and individual study.

Deputy IGG, Ms Mariam Wangadya, who attended the full training, was appreciative of the training and noted that it was important for all IG staff to note the Body language is very key when presenting oneself.

The Secretary to the Inspectorate of Government, Ms Rose Kafeero, appreciated the SELTRAC team for the difference in approach of training adults. She also thanked the Deputy IGGs for the support and was happy that the training objectives had been met.

Ms Kafeero added that the IG was the 1st MDA to undergo this training and hoped that the Directors and Managers would change in approach and supervisory skills. She committed to see how the rest of the staff would undergo the training as well.